Privacy Policy
Last Updated: November 10, 2026
Privacy & Cookies
This privacy policy sets out how Clear Ads Ltd business uses and protects any information that you give us when you use our websites. We are committed to ensuring that your privacy is protected. If you provide us with personal information through this website, you can be assured that it will only be used in accordance with this privacy statement.
Collection of personal information
We collect personal information about you when you use our website. On certain pages of our website we will ask you to provide us with certain information about yourself, which we will handle in accordance with the United Kingdom’s Data Protection legislation. It is our policy to collect only minimum information required to complete your request.
Cookies
Additionally, information about how you use our website is collected automatically using “cookies”. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. Some of the pages on our site may also use cookies set by carefully selected 3rd party suppliers. None of our cookies store personal information. In addition to this, if you go on to a web page on our site that contains embedded content, for example a video from YouTube, you may be sent cookies from these websites. We don’t control these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. You can set your browser not to accept cookies and obtain up-to-date information about blocking and deleting cookies. For further information visit www.aboutcookies.org
Use of personal information
We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so. We would like to send you email marketing communication which may be of interest to you from time to time. If you have consented to marketing, you may opt out later. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click on the unsubscribe link at the bottom of the email or send an email to [email protected] with the subject ‘unsubscribe’.
Legal grounds for processing personal information
We rely on one or more of the following processing conditions: rely on explicit consent; our legitimate interests in the effective delivery of information and services to you; to satisfy any legal and regulatory obligations to which we are subject or; to perform our obligations under any Management Service Agreement in place.
Access to data
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all your personal information, please email [email protected].
Retention of personal information
We will retain your personal information on our systems only for as long as we need it, given the purposes for which it was collected, or as required to do so by law. We keep contact information (such as mailing list information) until a user unsubscribes or requests that we delete that information. If you choose to unsubscribe from a mailing list, we may keep certain limited information about you so that we may honour your request. We dispose of any job application cv’s when they are no longer under consideration.
Amazon Selling Partner data
This section applies to Amazon sellers, vendors and brands whose accounts Clear Ads manages.
How we get access. A seller or vendor we manage can authorise our app, called Clear Ads, through Amazon’s Selling Partner API and the Amazon Ads API. The seller or vendor gives this permission in their own Seller Central, Vendor Central or Amazon Ads account. We only receive the access the seller or vendor approves.
What we read. We read analytics data (sales, traffic and Search Query Performance reports), listing and catalogue data, account-level finance and settlement data, and Amazon Ads data. We use this to report total advertising cost of sales (TACoS) and to optimise the seller’s or vendor’s advertising campaigns.
What we do not collect. We do not request or store personal information about Amazon buyers. Our app does not ask Amazon for any roles that give access to buyer personal information.
How we protect it. The access token Amazon issues for each seller or vendor (the refresh token) is encrypted at rest in a Postgres database run by Supabase and hosted on Amazon Web Services. Our app keys are kept in a secrets store and not in our code. All data is sent over encrypted HTTPS connections. Access is limited to named Clear Ads staff. Supabase and Amazon Web Services act as our sub-processors for the storage and hosting of this data.
Security incidents. If we detect a security incident involving Amazon Information, we notify Amazon at [email protected] within 24 hours of detection. We also notify any affected sellers or vendors without undue delay.
How we use it. Each seller’s or vendor’s data is used only to provide our services to that seller or vendor. We never sell it, and we never share it with our other clients.
Revoking access and deletion. A seller or vendor can revoke our access at any time in Seller Central or Vendor Central. A seller or vendor can also ask us to delete their data by emailing [email protected]. We delete stored tokens and the seller’s or vendor’s data within 30 days after access is revoked or after we receive a deletion request.
Rights in relation to your information
You may have certain rights under data protection law in relation to the personal information we hold about you. In particular, you may have a right to: request a copy of personal information we hold about you; ask that we update the personal information we hold about you, or correct such personal information that you think is incorrect or incomplete; ask that we delete personal information that we hold about you, or restrict the way in which we use such personal information; object to our processing of your personal information; and/or withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing). If you would like to exercise these rights or understand if these rights apply to you, please contact us by sending an email to [email protected] or by one of the means set out at the end of this Privacy statement. We may charge for a request to access your information, if permitted by applicable law.
Children
Clear Ads is committed to the protection of children’s online privacy. The General Data Protection Regulation (GDPR – EU & UK) and the Children’s Online Privacy Protection Act (COPPA – USA) regulate information gathered online from or about children (specifically under the age of 13 for COPPA). Clear Ads do not seek to attract children to its website, or to collect, use or disclose their personal information. Therefore, in addition to the your rights as outlined in the sections above, any collection/use/disclosure of personal information from a child under age 13 would require the verified consent of the child’s parent or guardian.
Third Party Links
Our website may contain links to other websites provided by third parties not under our control. When following a link and providing information on that link please be aware that we are not responsible for the data provided to that third party. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes
Clear Ads Ltd may change this policy from time to time by updating this page.
Please contact us if you have any questions about our privacy policy or information we hold about you: by email: [email protected] or write to us at: Units 14 & 15, Airport House, Purley Way, Croydon, London, CR0 0XZ, or for those based in the EU, please email our EU representative: [email protected], Rickert Rechtsanwaltsgesellschaft mbH, Colmantstraße 15, 53115 Bonn, Germany.